Selling Terms & Conditions

PATRICIA EVE LTD SELLING TERMS AND CONDITIONS

Patricia Eve Ltd is the sole UK and Eire distributor for Miraclesuit, Naomi & Nicole and Cupid shapewear, Miraclesuit, Amoressa, Aqua Blu and Heaven swimwear, Iconique coverups, Secret Weapons accessories and Blackspade underwear, nightwear, thermal and homewear.

Please read these terms in full before you purchase any garments from Patricia Eve Ltd. If you do not accept these terms, unfortunately will not be able to supply you or your company with the brands listed above.

SETTING UP AN ACCOUNT

1.1 It is necessary to fill in and sign a new account form before we start trading with yourself/company.

1.2 Please note that Patricia Eve Ltd must be made aware of any changes in address (invoice or delivery), bank details or contact information, and will not be held responsible if the correct information has not been provided in writing.

ORDERING STOCK FROM PATRICIA EVE LTD

2.1 Your first order will always be on a pro-forma basis. After the pro-forma is completed, we set a basic credit limit (this credit limit is variable and can be easily changed if needed, and only applicable for UK and Ireland accounts).

2.2 Orders can be placed via phone, email or we have a team of agents that cover the UK and Ireland.

2.3 Orders placed via email (orders@patricia-eve.co.uk) will be processed to the best of our ability providing the correct garment information is provided, we have available stock and your account credit status is suitable at the time of placing the order.

2.4 Please note any out-of-stock garments will be listed on our delivery paper work and all remains will be cancelled. Please re-order next time you place an order.

CANCELLING AN ORDER

3.1 An order may be cancelled by the buyer within 7 days of the date the order was placed (providing the order has not already been despatched), provided that written notice of cancellation is received by the seller within 10 days from the date the order was placed. No order may be cancelled thereafter by the buyer except with the written agreement of the seller and on the terms that the buyer shall indemnify the seller the sum equivalent to 50% of the total price of the order, of which this sum is agreed by parties here to be a fair assessment of the likely losses incurred by the seller in such an event.

DELIVERY & SHIPPING OF STOCK

4.1 Delivery terms change slightly depending on geography.

(A) Shipping: United Kingdom Mainland (England, Scotland & Wales)

Orders over the value of £150.00, will receive free shipping, with a standard two-day service.
Orders below £150.00, will face a shipping charge of £6.00
Failure to receive a shipment, will mean they are returned to the Seller. This will be subject to a standard handling charge £35.00. If the goods are lost or stolen, upon return to the Seller, full invoice costs for the standard handling charge and goods will be applied.

(B) UK Offshore (Northern Ireland, Scottish Highlands and Islands)

Orders over the value of £250.00, will receive free shipping, with a standard two-day service.
Orders below £250.00, will face a shipping charge of £15.00
Failure to receive a shipment, will mean they are returned to the Seller. This will be subject to a standard handling charge £35.00. If the goods are lost or stolen, upon return to the Seller, full invoice costs for the standard handling charge and goods will be applied.

(C) Republic of Ireland

Orders over the value of €300.00, will receive free shipping and duty paid in the form of a credit note from the seller. This will work in strict conjunction with our ROI (Republic of Ireland) delivery policy.
Orders from €100.00 to €300.00, there will be no Duty charges for importing these goods. There will be no requirement to receive paperwork (invoicing) from DPD (freight/shippers) to receive the goods. This level of order value will incur a €20.00 shipping charge
Failure to settle the DPD (freight/shippers) invoice for your goods, will mean they are returned to the Seller. This will be subject to a standard handling charge €50.00. If the goods are lost or stolen, upon return to the Seller, full invoice costs for the standard handling charge and goods will be applied.

(D) EU Countries and The Rest of the World

All orders will be processed and shipped using the best service available, and priced accordingly, for specific pricing for your region or territory, please enquire and we shall advise.
Failure to settle the DPD (freight/shippers) invoice for your goods, will mean they are returned to the Seller. This will be subject to a minimum standard handling charge €50.00. If the goods are lost or stolen, upon return to the Seller, full invoice costs for the standard handling charge and goods will be applied.

4.2 Following the UK’S decision to leave the European Union, we have had to find a new way of getting goods into the EU. The solution we are proposing requires a good working relationship with the carriers. We have been using DPD for some time.

There are a couple options for shipping goods to your region: -

DDP-----Delivery Duty Paid

DAP-----Delivered At Place

These are a set of internationally recognized 3-letter trading-terms within the Incoterms.

We shall move forward with DAP only at this time (Delivered At Place)

You will need to apply for your EORI number (EU countries only), (Economic Operators’ Registration and Identification Number) This is an extension of your VAT registration, and is easy to obtain, without this we will sadly not be able to service your needs.

The goods will be picked, packed and invoiced in Euros (EU countries only), and in our base currency of GBP for ALL others, with collection by DPD. A separate Euro (EU countries only) invoice is prepared by DPD to cover Duty, Customs Tax (VAT), Brokerage Fee and VAT on the Brokerage Fee. Standard trading terms for all other countries at the prevailing rate.

To release the goods for delivery, you will be responsible for settling the DPD invoice. If this is not settled immediately with your contact details, the goods will be returned to Patricia Eve Ltd. Which means you will incur a handling fee.

Example of Duty and Tax Calculation on €1,000 order

Duty - €80.83

Customs Tax - €220.40 Reclaimed by you in your VAT Return.

Brokerage Fee - €5.00

VAT on Brokerage Fee - €1.05 Reclaimed by you in your VAT Return

4.3 All seasonal goods orders will be delivered to the Patricia Eve warehouse and dispatched as soon as they are complete, unless a later delivery date has been arranged when the order was placed. Delivery charge rules will apply unless the criteria above are met.

4.4 Claims for damaged in transit or shortage of delivery will only be entertained by a complete written claim received by the seller within 5 days of receipt of the goods. The seller shall not be liable for loss or damaged in transit, shortage in delivery, or loss of goods being returned by the buyer for any reason. In the event of complete loss of goods in transit from the seller to the buyer, claims will not be entertained by the seller without the buyer’s written notice being received by the seller of non-delivery of the goods within 3 days of the receipt of the seller’s invoice or delivery note.

PAYMENT FOR AN ORDER

5.1 All prices given in the pricelists, quotations, orders or acknowledgements of orders are subject to alteration to the seller’s prices ruling at the date of despatch of the goods and are exclusive of any government taxes. The buyers shall have the right within 7 days of receipt of notification of any increase in price to cancel the order or any part thereof. If the buyer does not exercise its right within the stated period, then the original order shall be amended to the new prices.

5.2 Payment received within 20 days from the date of the invoice will receive a 2.5% discount on the value of the order excluding any government taxes

5.3 Payment terms are 30 days from the date of the invoice unless agreed with Patricia Eve at the time of setting up the account.

5.4 Transfer of title of the goods shall not pass from the seller to the buyer until all monies owed to the seller by the buyer under this or any other order are paid. The seller reserves the right to postpone delivery or cancel the order and re-sell the goods and hold the buyer responsible for any loss suffered in any such resale.

5.5 If your account becomes overdue it will be placed on hold and we will be unable to accept or deliver any orders until the account is bought up to date. If not brought up to date within a reasonable time legal action will be taken.

5.6 Frequent and continuous breaching of these terms will result in future orders being handled on a pro-forma basis until further notice.

RETURN OF GOODS

6.1 The buyer shall notify the seller of any faults or unsuitable goods within 3 days of delivery, failing which the goods shall be deemed to be in accordance with the buyer’s order.

6.2 In no circumstances may the sellers’ goods supplied against a firm order be returned without the buyer having first applied for and obtained the written consent of the seller.

6.3 Returned goods must be in a re-saleable condition. If goods are returned in an unsalable condition could be returned to the buyer at their expense.

6.4 Patricia Eve Ltd does not sell on a sale or return basis. We will accept for credit any garment that is defective provided it has been posted back to us clean and with the fault marked clearly. Other returns must be posted back to us clean, fresh, insured and re-saleable. Merchandise returned for reasons other than damage or defects could be subject to a 25% charge to cover handling. This charge will be deducted on our credit note. All credits are issued on a merchandise exchange basis, and credits can only be offset against orders. We do not issue cheques or bacs payments to cover credits.

LAW and JURISDICTION

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

OUR DETAILS

Our business name is: Patricia Eve Ltd

Our business address is: Units 1&2, 11 Stonefall Mews, Harrogate, North Yorkshire, HG2 7PS

Our registered business address is: Queensgate House, 23 North Park Road, Harrogate, North Yorkshire, HG1 5PD

Our VAT registration is: 343 1220 08

Our contact details are:

Email: info@patricia-eve.co.uk

Tel: 01423 885374.